Bilingual Answering Services for your Business

woman on phone

If your business serves French speaking customers, then it is just good business to ensure that you can provide them with a positive experience from the very first time that they pick up the phone to contact your business. So, you want to make sure that whatever call centre you work with offers a bilingual answering service.

Even if you do not have any French speaking customers now, the fact is that someday a French speaking caller may want to contact you and do business with you. Having a trained bilingual customer service representative on the other end of the line can help to give you a huge advantage over your competition – who without bilingual service – will simply not be able to deliver the same kind of customer care that you can.  You’ll find yourself expanding your customer base while delivering better service.

But my employees aren’t fluent in French!

One of the arguments that many people raise against needed bilingual answering services is the fact that they don’t have bilingual employees – so while a caller may get service in French over the phone, eventually they are going to have to deal with someone who doesn’t speak the language.

The fact is, however, that even if not one of your employees speaks a word of French, it still makes sense to be able to have French speaking customer service representatives. This is because most French speaking Canadians speak some English but they will likely feel more comfortable explaining their need in French. Your service people don’t necessarily have to speak French if the customer’s issue has been clearly communicated prior to their arrival.

And if you do have French speaking employees?

All the better! Our bilingual customer service reps can forward French speaking callers directly to their lines so there is no interruption in service in French once they are transferred to your company lines.

Use your bilingual answering service as a marketing tool!

Imagine living in a community where your primary language is not the one commonly spoken. You may speak the language but it just isn’t quite as comfortable to you as your mother tongue. Then one day, you see a business not only advertising a service that you need, but they advertise that they can speak to you in your language! How much likelier are you to contact that business over the others?

Using a bilingual answering service is a smart move – but advertising that you have French speaking customer service representatives is pure genius. For some would be customers, the fact that someone can speak their language may be the main reason that they call your business and not the competition.

Let Touch Communications help you say bonjour!

At Touch Communications, we employ many professional customer service representatives who can provide service in French to your customers. We can provide a wide array of services to those customers including answering basic questions, setting up or changing appointments, and call forwarding to name a few.

Contact us today to learn how we can help you!

Leave a Reply