Call Answering Services aren’t Just for Big Businesses

Woman on Phone

When your customers call your company, it’s always better if they can talk to a real person rather than voice mail. But if you run a small business, it might be outside of your budget to hire someone just to sit at a desk and wait for customers to call. This is where outsourcing might make sense for your company. While many people have the impression that call answering services are just for big business, the fact is that hiring a live answering service can be extremely beneficial for your small business – and here’s why.

Your customers get the best service

Your customers come back to you because they have received service they were satisfied with previously, so there’s no reason you shouldn’t extend that phenomenal service to all interactions. Your customers don’t want to have to deal with a voice mail and will probably hang up if they aren’t able to speak to someone to resolve their concern.

What’s more, is that potential customers are impressionable, so by having a live person answer the phone the first impression they have will be one they remember for a long time. Having a live answering service will provide excellent customer service and will ensure your customers, and potential customers, remain loyal to your business for years to come.

Generate business at any time

When you run a small business you can’t be working 24/7 but if you don’t have sufficient staff to cover off the hours you can’t be there then you may be at risk of losing business. By hiring an answering service, you can have someone answering the phone for your business at any time and this could even lead to generate more business than you could have on your own.

Since new customers will likely hang up and try another business if they can’t get through to you, an answering service will help to ensure you capture any potential customers.

Save on office space

If you don’t have customers actually coming into your place of business, then it doesn’t really make sense to pay someone to sit behind a desk. If you hire an employee whose sole job is to sit and wait for the phone to ring you might be paying out unnecessary money.

By hiring an answering service, the phone will still always be answered but likely for a lesser cost than paying a full-time employee. You will also save on office space because you don’t have to find room for another employee. This is especially important if you run a business that doesn’t have a traditional office, or you are constantly moving between different job sites.

Having a conversation with a live person when calling a business is vital, and it will leave a lasting impression on your customers. Potential customers are more likely to hang up and try another business if they can’t reach you on the first try. By hiring an answering service you can ensure there’s always someone to provide answers to your customers and. generate potential business. So if you’ve been holding on to the impression that call answering services are just for big business, think again! The benefits to your small business are many.

What is a Virtual Receptionist?

Woman on Phone

Do you own a small business or a start-up that does not have the capital to pay a receptionist’s wages? Are you a business owner who wants to offer extended hours – without having to work them yourself? Or, are you just looking for a way to be able to better focus on the growth of your business by eliminating some of the routine, administrative tasks that are currently consuming your time? If so, Touch Communication’s virtual receptionist services may be the solution you’ve been waiting for!

The Answer to Your Administrative Challenges!

Virtual receptionists are the best solution for busy companies looking for ways to increase productivity and customer service. Not only does hiring a virtual receptionist eliminate the need for you to recruit, hire and train a receptionist yourself, but it will also play a major part in your business’ growth. There will no longer be a need to reserve office space for a full-time receptionist or worry about coverage during breaks and vacations. Virtual receptionists are trained to get to know your business, so they can represent it just like you would expect from a full-time staff member. Let us show you how Touch Communications’ virtual receptionists can make running your business much easier!

Providing Solutions for Your Business’ Needs

Touch Communications can provide the administrative solution your business requires. Since we do not have long-term contracts, you can easily hire a virtual receptionist for whatever time specification is required. Our account activation is easy, and all accounts are set-up and customized within approximately 24 hours. Since we offer around the clock service, it does not matter where your business is located. We promise that it won’t take long to see how hiring Touch Communications’ virtual receptionist service can benefit your business!

The Difference that Touch Communications Provides

Touch Communications is unlike its competitors in that we think outside the box. Instead of directly answering each call generically, our virtual receptionists will provide a voice for your company. They will consistently provide your clients with quality customer service, without them ever knowing that the person providing it is not located in your company’s office! The virtual receptionist that you use through Touch Communications will quickly become an extension of your business. Let Touch Communications provide your customers with a similar quality of customer service that they have come to appreciate from you!

Extended Customer Service Hours!

Gone are the days when business happened only between the hours of nine-to-five. Instead, today’s busy lives often result in customers requiring service outside of traditional business hours. Customers calling companies after hours and getting an answering machine for an answer can often result in potential lost business. One way of avoiding losing business to your competition is by hiring Touch Communications to provide a virtual receptionist service for your company. Not only can we offer your business extended customer service hours, but we can even provide you with 24/7 live answering service! Don’t let those unanswered calls go to your competition – call Touch Communications today!