Why in the world would I pay a call centre to take my calls when I have an answering machine or voicemail that works just fine? That’s a question that we get asked a lot.
And sometimes, even if it isn’t asked out loud, we know people think about it.
In this article, we cover a few of the reasons that switching to a live call answering system just might make sense for your business:
Reason #1: Missed calls cost more than you think
If you compare the price of Touch Communication’s service to a $30 answering machine, then we really can’t compete. But what is harder to calculate is the cost of all those missed calls – from the potential clients that simply didn’t leave a message.
In today’s age of Internet and instant access to just about everything, consumers have become a rather impatient bunch. MANY callers won’t bother to leave a message and wait for you to return your call. They will simply hang up and call your competition instead.
For many businesses, when you calculate the cost of missed calls, a live call answering service can actually be a revenue generator.
Reason #2: Be there for your customers during an emergency
In certain types of business, it is common to offer 24/7 emergency service. Plumbers, electricians, tow truck operators, etc. might even gain more business in non-emergency situations if the client knows ahead of time that they’ll be able to call on them any day or the week, day or night.
But of course, an answering machine is woefully inadequate to handle an emergency! And since emergencies don’t happen every day, it can be expensive to pay an employee to sit by the phone all night.
Live call answering from Touch Communications provides the ideal solution. When an emergency call comes into our centre, we can ensure that the caller gets transferred to you or another designated person within your business.
Reason #3: Be there for your customers on a whim
Ok, so maybe your business doesn’t help clients with flooded basements – maybe it sells unique jewellery online. Now, no one NEEDS to order to a pink glass pendant at 3:00 AM, but what if they WANT to?
If you have a wonderful e-commerce site, sometimes online shoppers have questions and would prefer to speak to a real live person before making a purchase. Live call answering service makes that possible.
Reason #4: Always look professional
No matter what type of business you operate, you always want to give a good impression. And in the business world, voicemail and answering machines are quickly becoming considered “old technology.” It can give the impression that your business is small potatoes.
When one of your callers is greeted by a friendly and professional Touch CSR, it is a positive experience for them. The caller will feel that you have someone “on the job” who is ready to take care of them.
Live call answering CSRs can perform a number of tasks for your business including answering basic questions, scheduling appointments, and transferring calls to specified personnel within your organization – all things that an answering machine can’t do!